Delivery & Returns

Delivery

We ship with DHL Standard (Go Green) from Berlin, Germany. After receipt of payment, delivery usually takes 1-3 days for shipments within Germany. For shipments to all other countries it can take 3-15 days. For certain items, we use a freight carrier for shipping. 

Currently we only ship within the EU. If you live in a country outside the EU, please contact us at info@25kg.eu, and we can organise an individual order.

We use three shipping classes to ensure transparent and predictable delivery costs:
Small Parcel for smaller products, Medium Parcel for products that are slightly bigger/heavier and Large Parcel for larger items.
Ordering multiple units of the same product (max. 4 pcs) does not increase the shipping cost. If products from different shipping classes are combined, only the highest applicable rate is charged.

Shipping costs

Small Parcel (e.g., Thing_03)
Germany: €6.90
EU: €14.90

Medium Parcel (e.g. Thing_04)
Germany: €8.50
EU: €18.90

Large Parcel (e.g., Thing_01)
Germany: €12.90
EU: €21.90

For higher quantities than 4 pcs per order, please contact us via hello@25kg.eu.

For certain items like THING_02, we use a freight carrier for shipping. The costs vary depending on the destination and quantity. Please inquire via hello@25kg.eu.

Shipping to non-EU countries (including Switzerland and the United Kingdom) is subject to prior consultation. Please contact hello@25kg.com.

Deliveries to some countries may incur additional costs for which we are not responsible and which are to be borne by you. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties).

As soon as your parcel leaves the warehouse, you will receive an email confirmation with the tracking number.

Returns

Of course, we hope that you like our products and that they become a regular companion. If you do not like a product, you can of course return it to us within 14 days of receipt. The deadline is met if you send the goods before the fourteen-day period has expired.

Please note that returns are not free of charge.
To initiate a return, you can use the “Withdrawal / Return Order” function in the footer of our website. Alternatively, you can notify us of your withdrawal by email at hello@25kg.eu.
Shipping costs for returns are at the customer's expense and will not be reimbursed.
In some cases, items must be returned via a freight carrier — we will advise you accordingly.

Keep your proof of posting until you have received confirmation from us that your return has been received. This document serves as evidence of the return date and your tracking number.

Please note that import duties, taxes and other charges paid directly to customs authorities or third parties are not refundable by us. You may be able to apply for a refund of these charges from the relevant authority.

Please return the items in their original condition where possible. You are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Once we have received your return, we will inspect the returned items and process your refund in accordance with our Cancellation Policy.

You can find more information in our general terms and conditions.